Term and Conditions

Welcome to Mon Ami Toys Store! Our website, located at monamitoysstore.com, is a cherished destination for dreamers, gift-givers, and those seeking comfort and joy through lovingly crafted plush companions and thoughtful gifts. These Terms and Conditions outline the agreement between you, our valued customer, and Mon Ami Toys Store regarding your use of our website and services. By accessing our site and making a purchase, you agree to these terms. Please read them carefully.

1. Our Website and Your Use

Mon Ami Toys Store is an online retailer specializing in high-quality plush toys, baby items, and gift collections. Our site is designed for individuals and families seeking unique, comforting, and imaginative products.

User Obligations and Responsibilities

• You agree to use our website only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use of the site.
• You must provide accurate, current, and complete information during account creation and checkout.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• You agree not to misuse site content, attempt to gain unauthorized access to our systems, or disrupt the website’s functionality.

2. Products and Services Description

We offer a curated selection of products, including but not limited to: Animal Friends, CuddleBuds™, Baby & Layette, Baby Blankets, Advent Calendars, Christmas & Seasonal items, and collections from our themed categories.

Product Characteristics

• Craftsmanship: Our products are designed with attention to detail, emphasizing softness, safety, and imaginative appeal.
• Audience: While many items are suitable for all ages, some are specifically designed for babies, children, or as collectibles for adults.
• Accuracy: We strive to display product colors, features, and descriptions as accurately as possible. However, slight variations may occur due to screen settings or handmade nature.
• Availability: All items are subject to stock availability. We may discontinue products without prior notice.

3. Orders and Payment Terms

Placing an Order

By placing an order, you make an offer to purchase the selected products under these terms. Order confirmation via email is an acknowledgment of receipt, not acceptance. Acceptance occurs when we ship your order.

Pricing and Payment

• Prices are listed in US Dollars (USD) and include applicable taxes where stated.
• We accept the following payment methods: Visa, MasterCard, JCB, and PayPal.
• Payment is processed securely at checkout. Your card will be charged upon order confirmation.
• We reserve the right to refuse or cancel any order for reasons including pricing errors, stock issues, or suspected fraud.

Shipping and Delivery

• Processing: Orders are hand-checked and packed within 1–2 business days after payment confirmation.
• Shipping Methods:
  • Standard Shipping ($12.95): Via DHL or FedEx. Delivery typically within 10–15 business days after shipment.
  • Free Shipping: For orders over $50, shipped via EMS. Delivery typically within 15–25 business days after shipment.
• Service Area: We ship globally, excluding some remote regions and parts of Asia. Delivery times are estimates and may vary due to location and customs.
• You will receive a tracking number via email once your order ships.

4. Returns, Exchanges, and Refunds

Your satisfaction is our priority. Our policy is designed to be fair and clear.

Eligibility

• Most items can be returned or exchanged within 15 days of the delivery date.
• Items must be in original, unused, resalable condition with all tags attached and packaging intact.

Process

1. Contact Us: Email [email protected] within 15 days with your order number and reason.
2. Receive Instructions: We will provide an RMA number and return address. Do not return items without an RMA.
3. Pack Securely: Use original packaging with all accessories and include a copy of your order confirmation.
4. Ship: Send to the provided address using a trackable service. We recommend insurance. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Non-Returnable Items

• Personalized or custom-made items.
• Opened or used Bath & Hygiene products.
• Baby & Layette or Baby Blanket items removed from original sealed packaging.
• Items marked “Final Sale” or “Non-Returnable”.
• Advent Calendars and seasonal items (if opened or seals broken).

Refunds

• Refunds are processed within 5–7 business days after we receive and approve the return.
• Refunds are issued to the original payment method. Original shipping fees are non-refundable.

Damaged or Incorrect Items

Contact us immediately at [email protected] with photos. We will arrange a prepaid return and replacement or full refund.

5. Intellectual Property

All content on this website—including text, graphics, logos, images, product designs, and the overall “look and feel”—is the property of Mon Ami Toys Store or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission. The names “Mon Ami Toys Store,” “CuddleBuds™,” and our product collection titles are our trademarks.

6. Limitation of Liability

Mon Ami Toys Store, its owners, and employees shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the site or products, including but not limited to loss of profits, data, or goodwill. Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question. This limitation applies to the fullest extent permitted by law.

We are not responsible for delays or failures in performance due to circumstances beyond our reasonable control, such as acts of nature, war, terrorism, labor disputes, or supply chain disruptions.

7. General Provisions

• Governing Law: These terms are governed by the laws of the state where our business is registered, without regard to conflict of law principles.
• Changes to Terms: We may update these Terms and Conditions at any time. The current version will always be posted on our website.
• Severability: If any provision is found invalid, the remaining provisions remain in full effect.
• Contact: For any questions regarding these terms, please contact us using the information below.