Privacy Policy

1. Information We Collect

To provide you with a warm and worry-free experience, we collect information that helps us serve you better:

Information You Provide Directly:

• Contact Details: Name, email address, shipping and billing address, phone number.
• Payment Information: Credit/debit card details (processed securely by our payment partners), PayPal account information.
• Account Information: If you create an account, we store your login credentials and preferences.
• Communication Records: Messages sent through contact forms, email correspondence, or customer service inquiries.
• Gift & Occasion Details: Information related to gift purchases, such as recipient names and special instructions.

Information Collected Automatically:

• Device & Browsing Information: IP address, browser type, device type, operating system, and pages visited on our site.
• Purchase History: Details of products viewed, added to cart, or purchased.
• Location Data: General geographic location (country/region) to provide appropriate shipping options and content.

2. How We Use Your Information

We use your information with care and purpose, always aiming to enhance your Mon Ami experience:

• To Process Your Orders: To fulfill purchases, send order confirmations, arrange shipping, and provide customer support.
• To Communicate With You: To send transactional emails (order updates, shipping notifications), respond to inquiries, and occasionally share news about our collections (only with your consent).
• To Improve Our Website & Services: To analyze how visitors interact with our site, understand preferences for products like our Bestselling or Christmas & Seasonal collections, and optimize your shopping experience.
• To Ensure Security: To protect against fraud, unauthorized transactions, and to maintain the safety of our website and customers.
• To Personalize Your Experience: To recommend products you might love, such as Animal Friends or Ballerinas, based on your browsing and purchase history.

3. Sharing & Disclosure of Information

We treat your personal information as a cherished secret and only share it when necessary:

• Service Providers: We share information with trusted partners who help us operate our business, such as payment processors (PayPal, credit card companies), shipping carriers, and IT service providers. These partners are contractually obligated to protect your data and use it only for the services they provide.
• Legal Compliance: We may disclose information if required by law, regulation, or legal process, or to protect the rights, safety, and property of Mon Ami Toys Store, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice provided to you.
• With Your Consent: We will share your information with third parties when you explicitly consent to such sharing.

We never sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Storage & Security

Just as we select the safest materials for our Baby & Layette collection, we implement robust measures to protect your data:

• Secure Storage: Your personal information is stored on secure servers with limited access, located in facilities with appropriate physical and technical safeguards.
• Encryption: We use industry-standard encryption technology (SSL/TLS) to protect sensitive data transmitted during checkout, just as we described in our warm checkout experience.
• Payment Security: All payment transactions are processed through PCI-DSS compliant payment gateways. We do not store complete credit card details on our servers.
• Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

5. Your Rights & Choices

You have control over your personal information. Depending on your location, you may have the following rights:

• Access & Correction: You can request access to the personal information we hold about you and ask us to correct any inaccuracies.
• Deletion: You may request deletion of your personal information, subject to certain legal exceptions.
• Marketing Preferences: You can opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
• Data Portability: You may request a copy of your data in a structured, machine-readable format.
• Objection & Restriction: You may object to or request restriction of certain processing activities.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to create a smooth, personalized browsing experience:

• What Are Cookies?: Cookies are small text files placed on your device that help us remember your preferences, understand how you use our site, and improve your shopping journey.
• How We Use Cookies:
  • Essential Cookies: Required for basic site functionality, such as adding items to your cart and secure checkout.
  • Performance Cookies: Help us understand how visitors interact with our site, allowing us to improve navigation and product displays.
  • Functional Cookies: Remember your preferences (like language or region) to personalize your experience.
  • Advertising Cookies: Used to show you relevant ads for our products on other websites, based on your browsing history.
• Your Cookie Choices: Most web browsers allow you to control cookies through their settings. You can usually set your browser to refuse cookies or alert you when cookies are being sent. However, disabling certain cookies may limit your ability to use some features of our website, such as the shopping cart or checkout process.

7. International Data Transfers

As we serve a global family of dreamers and gift-givers, your information may be transferred to and processed in countries other than your own, including the United States where our servers are located. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page will indicate when revisions were made. We encourage you to review this policy periodically to stay informed about how we protect your information.