Dear Friends of Mon Ami,
Whether you’re a parent preparing a nursery, a loved one sending a gift of celebration, or a child (young or old!) eagerly awaiting a new plush friend, we understand that every order carries a special anticipation. That’s why we’ve crafted a delivery experience that prioritizes clarity, safety, and care—from our cozy warehouse straight to your doorstep, anywhere across the globe.
Our Delivery Options: Choose What’s Best for You
We offer two simple shipping methods to suit your needs and timeline, ensuring your precious package arrives securely.
🚀 Standard Shipping (Our Recommended & Fastest Option)
- Carrier: Trusted global partners DHL or FedEx.
- Cost: A flat fee of $12.95.
- Timeline: Your order is carefully packed and processed within 1-2 business days. Once it’s on its way, delivery typically takes 10-15 business days.
- Ideal For: When you’re looking for a balance of speed and reliability for birthdays, holidays, or those “just because” surprises.
🎁 Free Shipping (The Economical & Thoughtful Choice)
- Carrier: Reliable EMS postal service.
- Cost: Absolutely FREE on all orders over $50.
- Timeline: After the same careful 1-2 business day processing, delivery takes 15-25 business days.
- Ideal For: Planning ahead for baby showers, seasonal celebrations like Christmas, or building a collection of our enchanting Animal Friends or Dinosaurs without rush.
Please note: To ensure the safest journey for our plush treasures, we are unable to ship to a small number of remote regions and parts of Asia. You will be notified at checkout if your location is affected.
From Our Hands to Your Heart: The Journey of Your Order
Every Mon Ami toy—be it a delicate Floral Bunny, a whimsical Angel, or a playful Twiggy Caterpillar—is selected and packed with immense love. We treat each item as if it were destined for our own family.
- Order Confirmation: You’ll receive an email confirmation the moment your order is placed.
- The Careful Packing (1-2 Days): Our team gently places your toy in secure, protective packaging. This is where we ensure your new companion is ready for its adventure.
- Shipment Notification: Once your package is handed to our carrier partners, we’ll send you a tracking link so you can follow its journey to you.
- The Joyful Arrival: Your soft, huggable friend arrives, ready to spark imagination and offer comfort.
Our Global Family
We are proud to ship our joy worldwide. No matter if you’re in the countryside or the city, we strive to connect our globally-minded collections—from Parisian escapades to Woodland adventures—with children and collectors everywhere.
Hassle-Free Returns: Your Complete Peace of Mind
Your satisfaction is our promise. If for any reason your new friend isn’t perfectly perfect, we accept returns within 15 days of delivery. Please contact our caring customer service team at [email protected] to initiate a return. We’re here to help make it right.
Ready to Complete Your Order?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for a secure and seamless checkout.
Thank you for inviting Mon Ami into your home and your heart. We are honored to be a small part of your big adventures and most cherished moments.
With warmth,
The Mon Ami Toys Family